EnergyAustralia, previously known as TruEnergy, is a subsidiary of the Hong Kong-based CLP Group. The company provides electricity and gas to over 2.6 million homes and businesses across Australia. EnergyAustralia is committed to making decisions and undertaking projects that are both socially and environmentally responsible. Recently, the company has been placing a stronger emphasis on expanding its renewable energy initiatives.
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EnergyAustralia operates one of the largest contracted energy generation portfolios in Australia, with several power stations across the country. The company manages the entire energy supply chain—including fuel sourcing, transportation, transmission lines, and gas pipelines—to ensure reliable and efficient service delivery.
EnergyAustralia’s competitive plans offer discounted rates that vary by region and distribution network. These plans come with added value, such as pay-on-time bonuses, flexible payment options, and no credit card payment fees.
Customers also benefit from the EnergyAustralia Rewards Program, which provides discounts on a variety of popular experiences and products, including movie tickets, amusement parks, electronics, and gift shopping.
To make energy management even easier, EnergyAustralia provides a convenient online account portal, allowing customers to monitor usage, manage bills, view payment history, and set up direct debit—all in one place.
Why Choose EnergyAustralia ?
EnergyAustralia is a leader in renewable energy development, dedicated to reducing greenhouse gas emissions while providing secure and affordable energy. Alongside gas and coal, EnergyAustralia’s renewable energy generation includes hydro, wind, and solar power, making it a key player in the transition to sustainable energy.
For those looking to make environmentally-conscious choices, EnergyAustralia offers options to offset emissions or choose from a variety of Green Choice plans. These plans allow customers to match 10%, 20%, or even 100% of their electricity usage with energy sourced from renewable resources.
At EnergyAustralia, we compare a wide range of energy providers and plans tailored to your property. We consider the lowest rates, best discounts, special offers, payment bonuses, and unique plan features to help you find the best plan for your needs.
We’re committed to helping you discover great-value energy deals from trusted retailers, ensuring you get the best plan for your home or business.
How to Compare EnergyAustralia
When considering a switch to a better electricity or gas plan, EnergyAustralia makes it easy with a comprehensive comparison tool.
Key factors to consider when comparing EnergyAustralia and Gas Plans include:
Competitive supply and usage tariffs
Discounts and special offers, including green energy incentives
Personalized energy plans or standard market offer contracts
Flexible payment options, including direct debit
Fees and charges that may affect your bill
Terms and conditions of benefit periods
Eligibility for concessions
Sustainability options, including solar energy plans
Exclusive features and additional benefits uncovered by EnergyAustralia
Understanding EnergyAustralia Tariffs
When evaluating EnergyAustralia’s electricity and gas plans, it’s important to understand the different tariffs associated with your plan. Tariffs determine how much you’ll pay for your energy usage and are usually broken down into two main categories:
- Supply Tariff: This is a fixed daily charge that covers the cost of maintaining the energy infrastructure, such as the poles, wires, and pipelines that deliver electricity and gas to your property. It is charged regardless of how much energy you use.
- Usage Tariff: This is a charge for the energy you consume. It can vary based on your energy plan and may be priced per kilowatt-hour (kWh) for electricity or per megajoule (MJ) for gas. Usage tariffs are typically higher during peak periods and may be lower during off-peak hours, depending on the plan you choose.
Time-of-Use Tariffs: These tariffs charge different rates for electricity depending on the time of day you use it. They are designed to encourage energy use during off-peak hours when demand is lower and energy is cheaper.
Green Tariffs: For those wanting to reduce their carbon footprint, EnergyAustralia provides options to match a portion of your electricity usage with renewable energy sources such as wind or solar.
Service Locations
- VIC
- NSW
- SA
- QLD
Customer Types
- Residential
- Business
Benefits of Getting Connected with EnergyAustralia
- Reliable Energy Supply: EnergyAustralia is one of the largest energy providers in Australia, ensuring a stable and reliable energy supply for your home or business. With a wide-reaching network and a commitment to maintaining infrastructure, you can count on consistent service.
- Sustainable Energy Options: If you’re environmentally conscious, EnergyAustralia offers a range of renewable energy options. You can choose from plans that match a portion of your electricity usage with energy sourced from renewable resources like solar, wind, and hydro.
- Flexible Payment Options: EnergyAustralia offers multiple payment options to suit your preferences. These include flexible billing, direct debit, and pay-on-time discounts. Plus, there are no credit card payment fees, making it easy to manage your account.
- Competitive Plans and Discounts: EnergyAustralia provides competitive pricing on electricity and gas, with options to reduce your bill through discounts, special offers, and loyalty programs. They also offer Green Choice plans to help you align your energy consumption with your sustainability goals.
- 24/7 Customer Support: EnergyAustralia provides excellent customer service, with 24/7 support for any energy-related queries or issues. Whether it’s an emergency, a question about your bill, or general advice, their team is available to help.
- Energy Rewards Program: Through the EnergyAustralia Rewards Program, you can access exclusive discounts on a wide range of products and experiences. From movie tickets and amusement parks to electronics and shopping, you can enjoy savings on things you love.
- Easy Account Management: Managing your energy account is simple with EnergyAustralia’s online portal. You can monitor your usage, track your bills, view payment history, and make changes to your account—all in one place.
- Commitment to Sustainability: EnergyAustralia is dedicated to reducing its carbon footprint and contributing to a cleaner environment. With a focus on renewable energy and emissions reduction, you can feel good about choosing them as your energy provider.
Frequently Asked Questions
What is the best electricity plan for me?
Every household is different, and there are many ways to tailor your electricity plan to suit your needs. Connect Business Enery offers up-to-date energy comparisons, price insights, and the latest deals from trusted retailers—helping you make informed decisions with confidence. It’s also important to consider your preferred billing cycle—whether monthly or quarterly—to match your budgeting style. There's never a bad time to explore your options and compare plans. You could save hundreds by switching. Start today with Connect Business Enery providers!
How long will it take to switch providers?
Once you’ve confirmed your details with Connect Business Enery, your switch to a new energy provider typically takes 3–4 weeks, depending on the provider and your state. Finding a great energy deal and confirming with Connect Business Enery only takes a few minutes. After that, you’ll have a 10-business-day ‘cooling-off’ period. If you change your mind during this time, you can cancel the switch through Connect Business Enery with no changes to your current plan. Plus, your new provider will take care of all the paperwork, making the process smooth and hassle-free.
How do I know this company is above board if I've never heard of them?
The Australian Energy Regulator ensures that all energy suppliers follow the same rules and regulations, giving every Australian a fair opportunity to find a provider that suits their needs. This is especially reassuring for those considering smaller or lesser-known companies, as they are held to the same legal standards and can be held accountable if something goes wrong.
Do I need to cancel my Direct Debit?
When you decide to close your account with your current provider, the company will send you a final bill and the company cancels the direct debit after taking the final payment. If there are any funds in credit on your previous plan, they should notify you so they can transfer these back into your bank account or send me the money via cheque.
Are there any hidden costs?
No, our service is completely free for all customers. This covers everything from visiting our website or calling our call centre in Australia to Connect Business Enery providers online at the click of a button. We are here to provide you with competitive deals and services.
How does Solar work?
Solar panels are made up of many solar cells that convert sunlight directly into electricity. A photovoltaic (PV) module is a connected assembly of solar cells—typically arranged in a 6×10 layout, though some may contain up to 72 cells. Solar panels generate electricity when sunlight hits the array. The amount of electricity produced depends on the intensity of sunlight and the location where the panels are installed.
When I switch providers will my gas or electricity be interrupted?
There will not be any interruption to your supply of electricity or gas. This is because they will continue to be supplied by the same energy distributor. All that really changes is the name of the energy retailer that issues your energy bills.