"MATE is proudly 100% Australian-owned and boasts an award-winning customer service center right here in Australia. With a team of dedicated local staff, MATE is passionate about delivering exceptional customer service. More than just a telecommunications company, MATE prides itself on being a ‘customer happiness’ business
Switching and moving energy is as simple as
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Just enter your address and share a few details about your needs. Our process is quick and easy—no confusing questions!
Switch
We’ll show you the plans available in your area and recommend the one that best fits your needs.
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Confirm your details and get connected—it's a smooth process with no interruptions at all.
Why choose Mate?
MATE is a 100% Australian-owned company with a focus on delivering outstanding value, service, and trust to its customers. With an award-winning customer service centre based locally, MATE ensures that every customer receives prompt, friendly, and expert support. Our dedicated, passionate local staff understand the unique needs of Australians and are committed to providing phenomenal service every time. Offering competitive pricing and dependable telecommunications products, MATE is the perfect choice for those who value both great service and trustworthy performance.
How to compare Mate Plans
Comparing MATE plans is simple and straightforward. Start by reviewing the different options available, including mobile, internet, and broadband plans. Consider your specific needs, such as data usage, speed requirements, and budget. MATE offers flexible plans that cater to both casual users and those with higher usage demands. You can easily compare the included features, like data limits, contract lengths, and additional benefits, to find the plan that best suits your lifestyle. With clear, transparent pricing and no hidden fees, MATE makes it easy for you to select the perfect plan for your needs. Visit the MATE website or speak with a customer service representative for detailed comparisons and recommendations tailored to you.
Understanding Mate Tariffs
Apologies for any confusion earlier. The term “mate tariffs” can have different meanings based on context. In Australian slang, “mate’s rates” refer to preferential pricing offered to friends. In international trade, “tariffs” are taxes imposed on imported goods. Additionally, “yerba mate” is a traditional South American beverage, and there are specific tariffs associated with its importation. Could you please provide more context or specify which of these topics you’re interested in? This will help me provide you with accurate and relevant information.
Frequently Asked Questions
What is the best electricity plan for me?
Every household is different, and there are many ways to tailor your electricity plan to suit your needs. Connect Business Enery offers up-to-date energy comparisons, price insights, and the latest deals from trusted retailers—helping you make informed decisions with confidence. It’s also important to consider your preferred billing cycle—whether monthly or quarterly—to match your budgeting style. There's never a bad time to explore your options and compare plans. You could save hundreds by switching. Start today with Connect Business Enery providers!
How long will it take to switch providers?
Once you’ve confirmed your details with Connect Business Enery, your switch to a new energy provider typically takes 3–4 weeks, depending on the provider and your state. Finding a great energy deal and confirming with Connect Business Enery only takes a few minutes. After that, you’ll have a 10-business-day ‘cooling-off’ period. If you change your mind during this time, you can cancel the switch through Connect Business Enery with no changes to your current plan. Plus, your new provider will take care of all the paperwork, making the process smooth and hassle-free.
How do I know this company is above board if I've never heard of them?
The Australian Energy Regulator ensures that all energy suppliers follow the same rules and regulations, giving every Australian a fair opportunity to find a provider that suits their needs. This is especially reassuring for those considering smaller or lesser-known companies, as they are held to the same legal standards and can be held accountable if something goes wrong.
Do I need to cancel my Direct Debit?
When you decide to close your account with your current provider, the company will send you a final bill and the company cancels the direct debit after taking the final payment. If there are any funds in credit on your previous plan, they should notify you so they can transfer these back into your bank account or send me the money via cheque.
Are there any hidden costs?
No, our service is completely free for all customers. This covers everything from visiting our website or calling our call centre in Australia to Connect Business Enery providers online at the click of a button. We are here to provide you with competitive deals and services.
How does Solar work?
Solar panels are made up of many solar cells that convert sunlight directly into electricity. A photovoltaic (PV) module is a connected assembly of solar cells—typically arranged in a 6×10 layout, though some may contain up to 72 cells. Solar panels generate electricity when sunlight hits the array. The amount of electricity produced depends on the intensity of sunlight and the location where the panels are installed.
When I switch providers will my gas or electricity be interrupted?
There will not be any interruption to your supply of electricity or gas. This is because they will continue to be supplied by the same energy distributor. All that really changes is the name of the energy retailer that issues your energy bills.